Dr Norbert Niemeier has been managing director of Weissenberg Intelligence at the Weissenberg Group since 2021. (Source: Weissenberg Group)
KPIs instead of gut feeling

Scaling and optimising automation with metrics

Measuring the value of automation is crucial to the long-term success of any automation initiative. Decisions based on gut instinct are not particularly effective in this regard. Only through a data-driven approach can automation leaders identify where automation graves have been created and where automation can be effectively deployed to deliver the best business benefits.

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