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(left) Craig Turl Excel Precision Senior Wire EDM programmer with (right) Lewis Andrews Excel Precision Branch Manager with Sodick technology (Source: Pixel Photography)
EDM

Excel Precision's smart bet on Sodick drives growth

Excel Precision Group, the UK's EDM specialist, boosts production and slashes energy consumption by 57 percent with a fleet of eight Sodick machines. The investment has propelled the company to a 22 percent average yearly growth, halved its carbon footprint, and proven critical in navigating recent energy price surges.

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Neil Andrews, Service Team Leader, in front of Live Service Van Tracking Screen  (Source: XYZ Machine Tools)
Service and spare parts delivery

Why first-class customer service is the key to success

Prioritizing after-sales service, a seasoned team of engineers at XYZ Machine Tools aims to keep 25,000 machines across the UK operational and profitable. With next-day service and spare parts delivery, over half of support issues are resolved via phone — rising to 90 percent for software and programming queries. A variety of support plans and continuous engineer training complement the promise of resolutions within 24 to 72 hours.

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