European Service Centre Mitsubishi Electric bundles service for CNC controls and robots

Source: Mitsubishi Electric

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At an official ceremony in November 2022, Mitsubishi Electric celebrated the expansion of its European Service Centre in Ratingen, Germany. The reason for the expansion was the integration of service for Mitsubishi Electric robots into the Mitsubishi Electric CNC service organisation.

Alexander Grothues, Head of Repair and Supply Chain — Mechatronics CNC; Roman Gaida, Head of Division EMEA — Mechatronics CNC; Sven Mülleneisen, Head of European Customer Support — Mechatronics CNC (from left to right) at the grand opening of the new service centre.
Alexander Grothues, Head of Repair and Supply Chain — Mechatronics CNC; Roman Gaida, Head of Division EMEA — Mechatronics CNC; Sven Mülleneisen, Head of European Customer Support — Mechatronics CNC (from left to right) at the grand opening of the new service centre.
(Source: Mitsubishi Electric Europe)

Customer proximity and high service quality are two pillars of Mitsubishi Electric CNC's business strategy. For this reason, the company created a service organisation for the CNC sector at an early stage, which is probably exceptional for the industry. Mitsubishi Electric also offers service and spare parts for controls, drives and peripherals that have been on the market for over 30 years.

For this reason, a modern 3D printer was installed in Ratingen, which can be used to produce as-new housings and covers. Thus, the life cycle can be extended beyond that. When it comes to service, the company attaches particular importance to fast response times in order to achieve high availability of the machines. For this purpose, the company has a large warehouse in Ratingen, which coordinates the supply of spare parts throughout Europe. Defective drives or control components are immediately replaced by qualified service technicians with a functioning spare part. The defective part itself is+ sent back to the service workshop for fault analysis and repair. In the spirit of sustainability and resource conservation, Mitsubishi has been repairing defective returns since the 1990s, putting them through their paces and returning them to the cycle with a two-year warranty. With this strategy, Mitsubishi has created an effective instrument against global supply bottlenecks and secures the production capability of its customers.

In the course of the digitalisation project launched in 2017, the two divisions Mechatronics CNC and Factory Automation moved ever closer together in Europe. As a logical consequence, service for Mitsubishi Electric robots has now been integrated into the CNC Controls service organisation. This bundling of competencies brings numerous advantages for customers. In future, they will have only one contact person for all service questions relating to the machine controller and the robot. They benefit from the cross-technology experience and expertise with which Mitsubishi Electric proves itself as a solution provider. With the DRC software, Direct Robot Control, Mitsubishi Electric robots can be controlled by G-code in conjunction with a Mitsubishi Electric CNC controller, so that the machine operator does not have to learn any new programming. Since Mitsubishi Electric has been integrating concrete AI elements into its products for years, completely new perspectives will also open up for robots in the future. The optimisation of processes and the development of preventive maintenance strategies are further aspects that help customers to increase their competitiveness.

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