Standard Components All-round service from a close partner
Finding the right supplier is not always easy. But the company Mersen didn’t have to search long. Their ideal partner is located directly in their region. A well-coordinated team and a perfectly functioning workflow — what more could you want? With Meusburger as their supplier, Mersen benefits from many advantages and years of successful cooperation.
The global player in electrical power and advanced materials Mersen, relies on the Austrian standard parts manufacturer by Meusburger. The parts from the Wolfurt-based company are especially used for special machining. The company’s support is particularly helpful when things need to happen quickly or when special requirements can no longer be met in-house: for example, when machining extremely deep pockets and fitting holes. In the supplier of standard components, Mersen found the ideal partner for its needs who helps find the right solution for every requirement. Whether flame cutting, sawing, deep hole drilling, milling, grinding or turning — the company provides proficiency and experience when it comes to special machining. “Thanks to their modern machinery, Meusburger can handle all orders quickly, cost-effectively and in top quality. This is what won us over right from the start,” says Wolfgang Eberle, Managing Director at Mersen.
Exactly what mould makers want
Founded in 1891, the Mersen Group now has a remarkable 60 production facilities in more than 35 countries with a total of 6,800 employees. The company covers a number of important economic sectors from electronics, energy and transport to process engineering and the chemical and pharmaceutical industries. Their main business focuses on graphite-based corrosion resistant equipment, carbon brushes for industrial electric motors, insulating graphite for high-temperature applications and industrial fuses. The site in Hittisau, Austria, was established in 1972 and currently has approximately 160 employees working on developing and designing custom components.
Mersen has an especially wide range of production. Whether it’s die making, permanent mould casting, injection moulding, or plastic presses, Meusburger provides the support with its comprehensive and perfectly matched product range. A decisive advantage for the customer is that with Meusburger, they can get all the steel grades they need from a single source. “The wide range is a huge bonus because all our requirements are covered by one supplier. We buy not only special machining and steel but also E-parts and workshop equipment from Meusburger,” explains Joachim Dorner, designer at Mersen.
Among other things, the company moulds their brush holder for signal and power transmission using Meusburger mould bases.
The best quality 24/7
The customer is also satisfied with Meusburger’s constant availability and high-quality products. The standard parts manufacturer has scored points right from the start with Mersen with the large warehouse. “When things need to happen quickly, Meusburger is there and ready. We are happy to have a partner that we can rely on any time,” says Dorner. Even during 2021 which was complicated by both supply shortages and rising commodity prices, as well as limited customer visits due to the Covid situation. Despite these challenges, the company was able to guarantee its customers continuous service and constant delivery availability — also due to the well stocked warehouse.
The cooperation between the two companies already has a long history. This may be due to the fact that Meusburger is well-known in the region, especially for its all-round service and heat-treated for stress relief steel. Even for complex requirements, the supplier offers the best quality in special machining. Dorner emphasises: “The quality of the pillar holes is extremely high: no other supplier even comes into question for us.”
On the same wavelength
For Joachim Dorner, there is another reason for the many years of cooperation: outstanding team work. Peter Nußbaumer, Head of Special Machining, is the ideal contact for Dorner. What’s more — Mersen was also very impressed by Meusburger’s online tools. “Working with the colour table standard eliminates the need for 2D drawings for the design departments. This saves us a lot of time. Meusburger’s clear and well-arranged website and especially their great online technical tips which are always up to date are tremendously helpful for us. In addition, we are always satisfied with how professionally the orders are handled, we feel that we are in very good hands with Meusburger. The fast service, the collegial cooperation and the consistent contacts are what particularly stand out from our years of work with Meusburger.”
Peter Nußbaumer and Joachim Dorner really are on the same wavelength.