Okuma: Expanding European Presence in CNC Machine Tools Manufacturing

Machine tools Okuma expands European service network to enhance CNC customer support

2025-05-12 Source: Okuma Europe 2 min Reading Time

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Machine tool manufacturer Okuma is strengthening its European presence with expanded technical centres, personalized service, and a growing dealer network — offering comprehensive support before, during, and after the purchase of its CNC machine tools.

Specially trained technical staff are available for all European locations, as well as for the delivery of spare parts or the repair of spindles or circuit boards. (Source: Okuma Europe) — Specially trained technical staff are available for all European locations, as well as for the delivery of spare parts or the repair of spindles or circuit boards.
(Source: Okuma Europe)

In addition to its range of premium CNC machine tools, Okuma is continually expanding its services and networks to meet its own high standards and the needs of its customers at every stage of their purchase journey. For example, companies can experience several CNC machine tools in action at multiple Okuma Technical Centres, test them on their own jobs, and see for themselves the precision of the machining and how easy it is to operate the Okuma CNC control OSP-P500 CNC. Okuma experts are also on hand to find solutions for every individual requirements. This enables visitors to make an informed decision about the machine and technology they want to buy and feel more confident about their investment decision before they take the plunge. In addition to its three German Technical Centres, Okuma has a facility in Parndorf, Austria, where interested parties from Eastern Europe can access in-depth consultations and personalized, local service.

In addition, every effort is made to ensure that the European headquarters in Krefeld also provides reliable customer service with an emphasis on customer proximity. Specially trained staff, who plan and present machine and automation solutions for individual requirements, are available for all European locations and supply spare parts, repair spindles or circuit boards. The Okuma application engineers also conduct cutting tests and regular training sessions for the growing dealer network, whether in Krefeld or on-site at the customer’s premises. This ensures they are always up to date and can give the best possible support to their customers. The 30 dealers who have been working with Okuma for many years have the necessary expertise to ensure this throughout Europe and neighbouring countries.

A growing number of subsidiaries also provide comprehensive support to manufacturing companies. Just last year, for example, Okuma acquired precisa Werkzeugmaschinen GmbH, a long-standing partner in the Austrian sales region, and renamed it Okuma Austria. As a result, sales and service processes — including pre- and after-sales support — have been strengthened and expanded. Okuma Deutschland is another example of high service quality: In addition to phone support and 24/7 access via a service app, the wholly-owned Okuma subsidiary provides comprehensive service packages from pre-sales to after-sales. Customers reserve a monthly quota and can use it within twelve months for services like inspection, maintenance, repair, training, or recommissioning.

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