Advanced Coating Technology and Reliable Service by Cemecon

Cutting tools Premium tool coating backed by premium service

2025-09-01 Source: Cemecon 1 min Reading Time

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When it comes to cutting tools, reliable service is just as important as advanced coating technology. With tailored training, fast spare parts delivery and round-the-clock support, Cemecon ensures that its coating systems deliver consistent performance over the long term.

Service as diverse as the challenges faced by customers, with the aim of being a long-term, successful partner(Source: Cemecon) — Service as diverse as the challenges faced by customers, with the aim of being a long-term, successful partner
(Source: Cemecon)

With a diamond, DC or Hipims coating system from Cemecon, tool manufacturers receive more than just high-performance technology. In addition, the company provides a comprehensive service package designed to ensure long-term process stability and reliability for tool manufacturers.

The company’s Service support begins before commissioning. Technicians assist customers on site with installation, system instruction and operator training. According to Cemecon, all training follows a uniform quality standard and can be delivered flexibly, including refresher courses in the event of staff changes or an expanded production scope.

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Many technicians have been servicing the coating systems for a very long time and actively contribute to the continuous development of Cemecon coating technology.(Source: Olaf Rohl/ Cemecon)

High-quality consumables and original spare parts are usually dispatched to the customer on the same day they are ordered.(Source: Cemecon)

Around the clock, every day of the week, expert Cemecon employees answer customer calls and often provide a solution directly via remote access.(Source: Cemecon)

Gallery with 5 images

Once systems move into regular operation, customers benefit from a package that includes consumables, maintenance and rapid delivery of original spare parts. Those with service contracts also receive extended warranty coverage and access to technical support around the clock.

Cemecon emphasises that customer enquiries are handled directly by qualified staff rather than call centres. Many issues can be resolved remotely via online access, and spare parts are dispatched from the company’s warehouse at its Würselen headquarters, which houses the world’s largest coating centre. Same-day shipping is often possible, and trained operators can typically install parts themselves. If a site visit is required, Cemecon coordinates deployment globally and ensures parts are delivered in parallel.

Ongoing supply of original consumables such as coating targets, cleaning solutions and technical oils is also positioned as an important factor in maintaining long-term system performance. Customers have access to a wide range of coating recipes and can consult an online catalogue with full product information and ordering options. Individual advice from experienced technicians remains part of the company’s service approach.

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